Knowledge Management Development Centre Ltd.

Knowledge Management
Development Centre Ltd.

Tel: 8101-5632(KMDC)
Fax: 8102-5632(KMDC)




Posted Date: May 26th, 2005



Keynote Presentation
Exploring and Re-distributing Knowledge for Global Development
Mr. Bruno LaPorte, Manager,
Knowledge and Learning Services
World Bank Institute, The World Bank

Keynote Presentation
A Knowledge Focused Police Force
Mr. Charles Wong, Assistant Commissioner,
The Hong Kong Police Force

Keynote Presentation
The Power of External Knowledge
Mr. Josef Mueller, Managing Partner,
China Retail Practice, Accenture

Developing a Business Focused Taxonomy
Mr. Andrew Young, Practice Manager,

Exploring Customer Knowledge
Mr. Philip Fung, Vice Chairman,
Knowledge Management Development Centre

Collaborative Outsourcing
Mr. Eric Chan, Vice President,
Solution & Bid Management, PCCW

Internalizing Knowledge from Partners and Competitors
Dr. Horace Yuen , Principal,
INIT College Hong Kong

Generating Insights from Worker's Knowledge
Mr. Gordian Gaeta, Council Member,


We look forward in seeing you at future KMDC events. Join KMDC as a member today to stay in touch with the latest in Knowledge Management. Download the KMDC membership form here.

Posted Date: April 10th, 2005

KM Symposium 2005

Visit for more detail.

We are pleased to inform you that KMDC will be organizing a 1-day KM Symposium 2005 on May 20th, 2005 in Hong Kong. KMDC has been granted funds by the Professional Services Development Assistance Scheme (PSDAS) of the HKSAR Government to organize this event. The event aims to enhance organization performances and competitive edges through sharing both overseas and local successful KM initiatives with lessons learned from the Management Consulting Industry. Click here to download the KM Symposium Program or download the Registration Form.

KM Symposium 2005's Keynote Speakers include:


· Mr. Bruno LaPorte, Manager, Knowledge and Learning Services, World Bank Institute, The World Bank

· Mr. Charles Wong, Assistant Commissioner, Hong Kong Police Force

· Mr. Josef Mueller, Managing Partner, China Retail Practice, Accenture

KMDC members will receive a special 20% discount. Seats are very limited. We encouraged members to register as soon as possible to secure your seats. If you are not a KMDC member, Download the Membership Form here for more detail.

KM Symposium 2005
DATE: 20 May, 2005 (Friday)
TIME: 9:15am - 5:30pm (Registration starts from 8:45am)
VENUE: Room 401, 4/F., Hong Kong Convention and Exhibition Centre, Wanchai. (Harbour Road Entrance)
FEE: HK$500 (20% discount for KMDC Members)
ENQUIRY: Ms. Elsa Lee (Tel: 2788-5669 / Fax: 2788-5860)


Posted Date: February 17th, 2005

Kung Hei Fat Choi! Let us announce the FIRST KMDC EVENT in the New Year of the Rooster.

In order to enable and broaden our knowledge on Knowledge Management, we sincerely invite you to participate in this coming event:

Experience Sharing of Applying "Thinkertoys" for Knowledge Creation

Mr. Kelvin FUNG, Executive Director of LMI Academy

LMI Academy is one of the region's most respected innovation consultants who applies structured approaches to assist his clients to come up with innovative products and services. His experiences in KM include the design, development and deployment of two of the region's most sophisticated e-Learning portals.

  Date: 24th February 2005 (Thursday)
Time: 7:00 - 8:30 pm
Venue: Conference Room 6, Tech Centre, 72 Tat Chee Avenue, Kowloon Tong, KOWLOON.

If you are interested, please kindly fill in the application form and return to KMDC Office for the registration. Download Application Form Here

FROM THE PUBLISHER of the book "Thinkertoys: a handbook of business creativity" by Michael Michalko

IDEAS! In hindsight, every great idea seems obvious. But how can you be the person who comes up with those ideas? THINKERTOYS makes it easier, with over 30 meticulously outlined techniques, and hundreds of hints, tricks, tips and tales to turn anyone into a startingly creative thinker. THINKERTOYS provides concrete, powerful idea-generating tools which have been tested and proven at some of America's top companies. THINKERTOYS will teach you to generate ideas for new businesses, new products and product extensions, new markets, and new sales techniques. it outlines practical techniques which can be used by individuals, or in meetings and brainstorming sessions - including cutting-edge information on left brain/right brain thought and overcoming metal blocks to creativity.


For any inquiries, please contact Ms. Grace LUNG at tel. 8101 KMDC (8101 5632) or email us at



Posted Date: December 8th, 2004



Guest Speakers and KMDC Executive Committee at the KMDC Grand Launch.
From left: Tse Ming Kin, Trevor Lui (Hon Secretary), Eric Chan, Philip Fung (Vice Chairman), Mrs. Justina Leung (Executive Director, The Boys and Girls' Clubs Association of Hong Kong), Mr. Charles Wong (Assistant Commissioner, Hong Kong Police), Daisy Chou (Chairlady), Victor Leung (Treasurer), Michael Liang, Ted Ho (Hon Accountant), Alfred Ho, Lau Kit Pong.

KMDC held its official launch on 3 December 2004 at the Senior Officers' Mess, Hong Kong Police Headquarters. Celebrating this occasion three prominent KM practitioners shared the experience and achievement of applying KM in the disciplinary force, NGO and the commercial sector respectively. Over a hundred members and guests from different sectors and trades attended this grand event. Organizations that have sent representatives included Hong Kong Police, Hospital Authority, Hong Kong Post, Accenture, IBM, HP, Oracle, Bausch & Lomb, SAS, Bossini, Cafe de Coral, CitySuper, Hong Kong Jockey Club, Town Gas, HK Polytechnic University, City University of HK and many others.

The Centre wishes to express great thanks to all the participating organizations, members and friends for their kind presence and support. KMDC also wishes to express its appreciation to Mr. Charles Wong, Assistant Commissioner of Police, for providing the nostalgic venue and his keynote speech. For those who missed this memorable event, the photo gallery below shows you glimpses of the happy moments that were shared by the attendants.

Click here to launch photo gallery for the KMDC Grand Launch.


Updated Date: December 8th, 2004

Knowledge Management Seminar Series

For the coming 4 months (from Dec 2004 to Mar 2005), KMDC and Policy 21 Ltd of The University of Hong Kong (P21-HKU) will organize a series of seminars on KM topics such as Benchmarking & Best Practice, Peer Assist & After Action Review, Document Management System, KM Portal KM Implementation and Innovation, Customer Knowledge Management, Action Learning, e-learning, KM Measurement……

Each session will be about 3 hours long and will take place during weekdays evening or Saturday morning/afternoon. All sessions will take place at Tech Centre in Kowloon Tong. Please download the Seminar Pamphlet here.

Upcoming Seminar:
D4UK3 Customer Knowledge Management (22nd February 2005, 7:00pm – 10:00pm)
Speaker: Mr Stanley Ng (Marketing Director, Breakthrough Ltd)
‧ Key components of customer relationship management strategy
‧ Understand the objectives of customer relationship management
‧ Critical success factors for customer relationship management

D4UK4 Leveraging the Tacit Knowledge of Your Customers (26th February 2005, 9:30am – 12:30pm)
Speaker: Mr Victor Leung (Marketing Manager of a public transport organization in HK)
‧ Competitive advantages for learning the experience and knowledge form your customers
‧ Methods for collecting the tacit knowledge of your customers
‧ How to share the customer knowledge within the organization
‧ Case studies --- how transport companies in Hong Kong conducting the Customer Liaison Groups

D4UK5 Action Learning (26th February 2005, 2:00pm – 5:00pm)
Speaker: Mr Victor Leung (Marketing Manager of a public transport organization in HK)
‧ Managing knowledge workers in Hong Kong
‧ Generating knowledge within and outside enterprise
‧ Capturing intellectual capitals for competitive advantages
‧ Encouraging individual learning
‧ Introducing tools for obtaining knowledge (Action Learning Program & Mentoring System)

D4UK6 Knowledge Management Measurement (1st March 2005, 7:00pm – 10:00pm)
Speaker: Mr Trevor Lui (Senior Consultant, Hong Kong Productivity Council)
‧ Different Types of Measuring Systems
‧ Practical Considerations
‧ Case Studies

D4SK3/D4SK6 Business Intelligence Overview and Work Flow Management (5th March 2005, 9:30am – 12:30pm)
Speaker: Mr Eric Chan (Vice President, Solution & Bid Management, PCCW)
‧ Improving business performance through effective information use
‧ Defining Business Intelligence for innovation and competitive advantage
‧ Technical framework for Datawarehousing and Data Mart
‧ Establishing mechanism to support the intelligence process and exploit its output
Speaker: Mr Trevor Lui (Consultant, Hong Kong Productivity Council)
‧ What is workflow management
‧ Why should a business use workflow
‧ The key benefits of workflow

D4UK7 Change Program – "Who Moved My Cheese?" (8th March 2005, 7:00pm – 10:00pm)
Speaker: Mr Trevor Lui (Senior Consultant, Hong Kong Productivity Council)
‧ Change the way you look at change so that it works to your advantage
‧ Develop new maze skills to pursue new actions that help you succeed in changing times
‧ Imagine new possibilities and gains for yourself
‧ Experience the enjoyment of change

D4SK7 Taxonomy (10th March 2005, 7:00pm – 10:00pm)
Speaker: Dr. Grace Cheng (Head of the Knowledge Management Unit, Hospital Authority)
‧ To learn about taxonomies and how they organize information (especially web resources) in a logical and timely manner;
‧ To understand the method in building a local taxonomy
‧ Taxonomies, structural characteristics and knowledge discovery
‧ Building a taxonomy in the local context

For KMDC members enjoys a 10% discount for all sessions. If you are not a KMDC member, you can enjoy the same benefit as KMDC members if you register for 3 sessions or more.

For more information, please contact Ms. Grace Lung at +852 8101 5632(KMDC).

Posted Date: November 9th, 2004


Thanks for joining and supporting the events organized by KMDC in the past. This year, KMDC has developed from an informal community of practice (CoP) into a legal entity. We are now formally called as Knowledge Management Development Centre Limited, a charitable and independent professional body. The new KMDC can organize training programmes and KM conferences independently. We can also apply for government funding to promote KM in Hong Kong.

To formally mark a new page of KM in Hong Kong and to promote KMDC to the local business community, the Executive Committee cordially invites you and other honourable guests to attend a launching event on the 3rd December, 2004, which will be held at the Senior Officers' Mess of Police Headquarter. That evening, we will invite three speakers from different sectors, to share their vision and experience on KM practice. I look forward to your presence, to share knowledge and experience with our speakers, as well as connecting with new and old friends.

Programme Details:

18:30 – 18:45 Reception

18:45 – 19:00 Inauguration ceremony and welcome speech by Ms. Daisy Chou, Chairlady of KMDC

19:00 – 20:00 Experience Sharing:

  · Mr. Charles Wong, Assistant Commissioner, Hong Kong Police
    o Topic: Leveraging Knowledge for Policing Excellence
  · Mrs. Justina Leung, J.P., Executive Director, The Boys and Girls' Clubs Association of Hong Kong
    o Topic: KM experience in social welfare sector
  · Mr. Philip Fung, Director of Human Resources and Knowledge Management, Bossini Enterprise Ltd.
    o Topic: Knowledge management: the Bossini way

20:00 – 20:15 Presentation of souvenirs and taking photos/Snacks and Socialization

20:30 End

Venue: Senior Officers' Mess, 6th Floor, Caine House, Police Headquarters, Arsenal Street, Wanchai, Hong Kong

Fee: Sponsored by KMDC

Please DOWNLOAD and complete the response form and fax it to KMDC at 852 8102-5632(KMDC) at your early convenience so we may plan the accommodation and catering facilities accordingly. We look forward to meeting you on December 3rd.

Posted Date: October 19th, 2004

Preferential Rate for KMDC Members for this year's Knowledge Management Conference

The annual Knowledge Management conference hosted by the Hong Kong Knowledge Management Society (HKKMS) is coming up soon: on 18th and 19th of November 2004. As supporting organization of the conference, we are pleased to invite you to this event to learn about leading edge knowledge management practices and developments. With more than 20 local and international Knowledge Management speakers, you will meet and discuss hot topics with industry experts and practitioners who will share their insights with you.

This year, the HKKMS has obtained funding from the HKSAR Government's Professional Service Department Assistance Program (PSDAS), which has helped us take a closer look at the competitive strength of knowledge-based economies and discuss strategies of both the private and public sectors. In addition, they have invited international experts from OECD, EU and other bodies to discuss the challenges of knowledge-based companies in the Asia Pacific region, including areas like research and development capabilities, intellectual property issues, corporate governance and knowledge-based business strategies.

Please click here to download the registration form. KMDC members are entitled to the preferential rate (HK$3,800 if registered before Oct 30th, and HK$4,500 after Oct 30th). You may call the conference hotline at 2801-6880 for more information.

Posted Date: September 15th, 2004

Experience Sharing on KM well received by KMDC members and guests.

About 50 participants spent a worth while evening with KMDC during the Experience Sharing Session featuring presentations on KM in Product Development and Experience Sharing for Capturing & Utilising Lessons-learnt in Large Scale Projects. KMDC would like to thank Mr. Trevor Lui of Hong Kong Productivity Council and Mr. Lewis Tang from the the Asia Pacific Office of Fedex for sharing their project experiences. The presentation files are available on the KMDC Membership System. New KMDC members will soon receive their Login Information.


Posted Date: August 12th, 2004

KMDC Special Event successfully held on July 27th, 2004 at Tech Centre.

The KMDC Special Soft Launch event was held on July 27, 2004 at Tech Centre. The special presentation: "Knowledge Management Experience in the U.S." by Mr. Steve So and Mr. Vincent Yeung from the Hong Kong Police Force was well received by the audience. Many of the participants joined KMDC after the seminar. Download Membership Registration Form here


Posted Date: July 20th, 2004

KMDC's Chairlady presented at the Labour Department's "Staff Development Day".
'Knowledge Management – strategy to reinforce organizational learning and After Action Review – way to capture learning while doing’ presented by Daisy Chou, Chairlady, Staff Development Day, Occupational Safety and Health Branch, Department of Labour, 20-7-2004. (More materials can be found in the KMDC Member System) Download Membership Registration Form here
Download Presentation File


Posted Date: July 10th, 2004

Special Bonuses for Newly Registered KMDC Members
The first 40 persons who enrol as the member and to attend the launch (i.e. cheque cleared or payment receipt received) will receive a full-coloured creativity (also part of KM) book co-authored by Alfred Ho, one of the founders of the ‘old’ KMDC and now still an Exco member.
To enrol as the member, please refer to for the application form and instruction. You can pay the membership fees during the event. However, the order of payment determines the order of the first 40 persons.
As an extra bonus, the full annual membership ($300) will cover the membership period until end of 2005 for the first year. That is a 5-month membership bonus if enrol now!

Download Membership Registration Form here.


Posted Date: June 10th, 2004

First Executive Committee Meeting for Knowledge Management Development Centre, Ltd.


Front: left to right: Ted Ho (Hon Accountant), Trevor Lui (Hon Secretary), Alfred Ho, Daisy Chou (Chairlady), Philip Fung (Vice Chairman), Victor Leung (Treasurer)
Back: from left to right: Stanley Ng, Eric Chan, Michael Liang, Tse Ming Kin, Grace Lung (Administration)

Not in the picture: Tony Yeung, Lau Kit Pong


Posted Date: May 20th, 2004

KMDC Reunion Gathering held on April 30th, 2004 at PCCW Recreation Club


Posted Date: Mar. 3rd, 2004

Knowledge Management Diploma Graduation, Year 2004' (3rd In-take)
KM Diploma Graduates with Program Advisors, Speakers, Guests and Organizers
Picture taken at the Police Service Quality Wing after final project presentation from the graduates
On February 28, 2004, fourteen Knowledge Management Diploma participants have presented their final projects in front of the Diploma Program advisors, speakers and guests. This KM program, the first of its kind in Hong Kong pioneering into the leading edge, was first launched in 2002. Jointly organized by the Hong Kong Productivity Council and Policy 21 Limited of the University of Hong Kong, and supported by the Knowledge Management Development Community, the Program has attracted over sixty participants in three in-takes. Participants were awarded a diploma upon attaining minimum 75% class attendance in five modules totaling sixty hours and achieving passing score on the final project. Though the Program participants were exposed to a wide spectrum of concepts and best practices of KM, and through undertaking the company-based final project, they also gained hands-on experience applying what they have learned.
Graduates with Program Advisor, Mr Philip Fung, Executive Director, Bossini
Graduates with Program Advisor, Mr Charles Wong, Assistant Commissioner, Hong Kong Police Force