|
Unstructured Knowledge |
UK 1: Knowledge Creation and Innovation |
- Knowledge Creation: the source of innovation and competitive edge in the knowledge-based economy
- Interaction of tacit and explicit knowledge: SECI model
- Knowledge creating activities that can build up the core competencies of companies
- Case studies
|
UK 2: Avoiding Pitfalls in KM Implementation |
- Trends and development in knowledge management
- Insights from the evolution of KM development
- Key components of effective KM
- Issues of KM implementation ¡V the most vulnerable spot
- How to ensure a smooth transformation and reduce the risk of failure
|
UK 3: Customer Knowledge Management |
- Key components of customer relationship management strategy
- Understand the objectives of customer relationship management
- Critical success factors for customer relationship management
|
UK 4: Leveraging the Tacit Knowledge of Your Customers |
- Competitive advantages for learning the experience and knowledge form your customers
- Methods for collecting the tacit knowledge of your customers
- How to share the customer knowledge within the organization
- Case studies --- how transport companies in Hong Kong conducting the Customer Liaison Groups
|
UK 5: Action Learning |
- Managing knowledge workers in Hong Kong
- Generating knowledge within and outside enterprise
- Capturing intellectual capitals for competitive advantages
- Encouraging individual learning
- Introducing tools for obtaining knowledge (Action Learning Program & Mentoring System)
|
UK 6: KM Measurement |
- Different Types of Measuring Systems
- Practical Considerations
- Case Studies
|
UK 7: Change Program ¡V "Who Moved My Cheese?" |
- Change the way you look at change so that it works to your advantage
- Develop new maze skills to pursue new actions that help you succeed in changing times
- Imagine new possibilities and gains for yourself
- Experience the enjoyment of change
|
UK 8: Information Science Overview |
- Introduces the history, the complex development and the potential of information sciences
- The applications for information and the role of library and information professionals are explored.
|
UK 9: Information Behaviour |
- Examines the theory associated with information-seeking behaviour.
- The information seeking process is analyzed and models explored that attempt to explain information behaviour.
- The concept of information literacy will be examined and analyzed with particular attention to cognitive and affective issues.
|
UK 10: Usability Engineering |
- Understand and be able to explain the rudimentary aspects of how human beings take in and process information.
- Know what the methods of usability engineering are and have experience with some of them.
- Understand and be able to explain why software developers should NOT depend on their own intuitions for what is a usable design.
- Be able to make the arguments for cost-justifying a user-centred design approach.
- Have had exposure to a variety of usability labs.
|
Structured Knowledge |
SK 1 & 2: e-Learning Overview & Case Study |
- Strategic overview of e-Learning
- Benefits and challenges to organization
- Key success factors for implementation
- e-Learning case study sharing
|
SK 3: e-Learning strategies and management |
- Investigates the expansion and applications of e-learning through Computer Mediated Communications (CMC).
- Dimensions of e-learning will be explored from K-adult, distance learning, web-based training, constructivist and flexible approaches to learning at educational institutions, at home and in the workplace.
|
SK 4 & 5: Business Intelligence Overview & Case Study |
- Improving business performance through effective information use
- Defining Business Intelligence for innovation and competitive advantage
- Technical framework for Data warehousing and Data Mart
- Establishing mechanisms to support the intelligence process and to exploit its output
- Case studies
|
SK 6: Work Flow Management |
- What is workflow management
- Why should a business use workflow
- The key benefits of workflow
|
SK 7: Taxonomy |
- Overview of taxonomy and information organizations
- Application of taxonomy in an organization
- Case study and experience sharing
- Approaches to describing and representing information in a variety of formats are covered as well as the evolution of standards to include electronic formats and Internet resources.
|
SK 8: e-Resources Management |
- Examines the methods used to build an e-collections for an organization with an emphasis on the selection process and the relationship to stakeholders¡¦ information needs.
- Relationships between libraries and the publishing industry are discussed.
- Policy development is explored, linking collection policies to broader information policy issues such as designing digital and virtual libraries, and building collaborative teaching resource databases of learning objects.
|
SK 9: Information Retrieval |
- This session examines the information retrieval process from a theoretical and practical framework focusing on conceptual issues.
- The effective provision of access to information will be covered in the context of database structure and interface design, language issues, database selection, evaluation of search results, search strategies, information seeking behaviour and needs.
- Strategic searching, competitive intelligence and selected online systems are also explored.
|
Top | Part I | Part II | Part III | Part IV | Part V |