If you cannot read the HTML email, please kindly go to http://www.apcsc.com/pdf/summit2006_early.htm or more information.


APCSC CRE Award



CSQS


Organizer


Sponsor


@
@

 

@

@

 

@

Endorsers & Supporting Organization

@

Online Media Partner

@

@

@

 

 

@

@

@

@

@

@

@

@

@

Customer Relationship Excellence (CRE) &
Customer Service Quality Standard (CSQS) Summit
11-12 July 2006
Hong Kong

@

To Enjoy 10% Early Bird Discount This Week
REGISTER NOW!

Dear Knowledge Management Development Centre Member,

Greetings from Asia Pacific Customer Service Consortium!

We are delighted to inform you that Knowledge Management Development Centre has kindly joined us onboard as our supporting organization for the captioned summit. As a member of the organization, we would like to cordially invite you to join the summit with a special offer of 10% off by registering before June 15, 2006.

APCSC CRE & CSQS Summit is a 2-day interactive and content-rich conference regional conference. It provides an International Platform for effective knowledge sharing, exemplary customer success leadership and showcase for WORLD-CLASS service quality and Customer Relationship Excellence.

Benefits of the Summit
  • Gain in-depth insight from cross industry CS experts

  • Develop and deploy Customer Service Quality Standard

  • Knowledge Sharing and Networking with industry experts

  • Optimize resources to service excellence and business operation

  • Maximize ROI and market share through Marketing and Servicing

  • Local and Global Networking with peers and experts in the field

  • Observe latest trend of CRM development and knowledge management

  • Case study presentations and sharing from selected 2005 CRE Awards winners

  • Focus on Customer Relationship Excellence (CRE)

  • Regional Conference for CRM, Call Center & Customer Service, Business Case

  • BEST PRACTICES covering customer relationship innovative technologies

Pre & Post Summit Certification and Special Offers
Pre & Post Summit Certification:

Certified CRM Director (CRMD)  Get Free 2-day Summit
13-14 July 2006__•    Hong Kong
View the brochure to learn more about CRMD

Certified Call Center Manager (CCCM) Get 40% off for Summit
5-6 July 2006__•    Hong Kong
View the brochure to learn more about CCCM


Special Offers APCSC/HKCSC Member Discount
Individual Membership........10%
Associate Membership........10%
Professional Membership.....15%
Corporate Membership........20%

Early Bird Discount

Sign up before June 15, 2006.....10%
Original
Price
Discounted Price
Two-day conference & CRE Award Dinner Ceremony:
HK$8,800
HK$7,920
-
US$1,130
US$1017

Group Discount
Sign up for 5 people and get 1 free!

REGISTER NOW!

Summit Speakers

Creating Customer Oriented Corporate Governance

Mr. Jason Chu, Chairman

Asia Pacific Customer Service Consortium

@

Customer Service Strategy - a Health Start

Dr. Damien Marmion, Managing Director
Bupa (Asia) Ltd

@

Customer Engagement and Customer Experience Management
Mr. William Yeung, Chief Operating Officer
Hong Kong Broadband Network Ltd

@

Customer Relation Management in Private Hospital

Dr. Anthony Lee, Chief Hospital Manager and Medical Director
Union Hopsital

@

Mr. Bryan J Smith, Senior Vice President, Marketing, Asia Region
AIA

@

The Evolving Role of Services in Governments in 21st century Economy

Mr W.F. Yuk, Assistant Director

Efficiency Unit, HKSAR

@

From CSQS to Business Excellence
Professor Sam Ho,
Founder Chair
HK 5-S Association & APBEST Academy, International Conference on ISO9000 and TQM V ICIT

@

The Art and Science of Customer Surveys

Dr. Robert Chung, Director, The Public Opinion Programme (POP)
The Public Opinion Programme, The University of Hong Kong

@

Pioneer Total Service Quality Regime in Shopping Centre

Mr. K M Chan , Chief Shopping Centre Manager
MTR Corporation

@

Global Support with Multi Channel Service Strategy

Mr. Kevin Lodge, Head of Customer Services Asia Pacific
Society for Worldwide Interbank Financial Telecommunication (S.W.I.F.T.)

@

Develop and Maintain High Performance Workforce in Public Health Care

Mr. David Rossiter, Head of Human Resources
Hospital Authority

@

Customer Service Excellence - The Hongkong Electric's Experience

Mr. Raymond Choi, Senior Customer Supplies Engineer
The Hongkong Electric Co., Ltd.

@

People and Culture Transformation in Service Business

Ms. Esther Fong , Total Quality Manager
Eaton Hotel Hong Kong

@

Mr. Steve Rackstraw, Manager Member Services, CPLP
Cathay Pacific Airways

@

Mr. CT Kwok, Head of Customer Service
DHL Global Forwarding

@


Visit OUR SITE to know more about our speakers


Contact For more information, please contact:
Asia Pacific Customer Service Consortium
Tel : +852 2174 1428
Fax : +852 2174 1438
Email : enquiry@apcsc.com
Website: http://www.apcsc.com
If you do not wish to receive further information,  REPLY and enter UNSUBSCRIBE as the message subject