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Customer
Relationship Excellence (CRE) &
Customer Service Quality Standard (CSQS) Summit
11-12 July 2006
Hong Kong
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To Enjoy
10%
Early Bird Discount This Week
REGISTER NOW!
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Dear Knowledge Management Development Centre Member,
Greetings from Asia Pacific Customer Service
Consortium!
We are delighted to inform you that
Knowledge Management Development Centre has kindly joined us onboard as our
supporting organization for the captioned summit. As
a member of the organization, we would like to
cordially invite you to join the summit with a
special offer of 10% off by registering
before June 15,
2006.
APCSC CRE & CSQS Summit is a
2-day interactive
and content-rich conference
regional conference .
It
provides an
International Platform for effective knowledge
sharing, exemplary customer success leadership and
showcase for WORLD-CLASS service quality and
Customer Relationship Excellence.
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Gain in-depth insight from cross industry CS
experts
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Develop and deploy Customer Service Quality
Standard
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Knowledge Sharing and Networking with industry
experts
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Optimize resources to service excellence and
business operation
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Maximize ROI and market share through Marketing
and Servicing
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Local and Global Networking with peers and
experts in the field
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Observe latest trend of CRM development and
knowledge management
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Case study presentations and sharing from
selected 2005 CRE Awards winners
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Focus on Customer Relationship Excellence (CRE)
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Regional Conference for CRM, Call Center &
Customer Service, Business Case
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BEST PRACTICES covering customer relationship
innovative technologies
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Pre & Post Summit Certification and Special
Offers |
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Pre & Post Summit Certification: |
Certified CRM Director (CRMD)
Get Free 2-day Summit
13-14 July 2006__•
Hong Kong
View
the brochure to learn more about CRMD
Certified Call Center Manager (CCCM) Get 40%
off for Summit
5-6 July 2006__•
Hong Kong
View
the brochure to learn more about CCCM
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Special Offers |
APCSC/HKCSC Member Discount
Individual Membership........10%
Associate Membership........10%
Professional Membership.....15%
Corporate Membership........20%
Early Bird Discount
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Sign up
before June 15, 2006.....10%
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Original
Price
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Discounted Price
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Two-day
conference
&
CRE Award Dinner Ceremony: |
HK$8,800
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HK$7,920
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US$1,130
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US$1017
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Group Discount
Sign up for 5 people and
get 1 free!
REGISTER NOW! |
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Creating Customer Oriented Corporate Governance
Mr. Jason
Chu,
Chairman
Asia
Pacific Customer Service Consortium ¡@ |
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Customer Service Strategy - a Health Start
Dr. Damien Marmion,
Managing Director
Bupa (Asia) Ltd ¡@ |
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Customer Engagement and Customer Experience Management
Mr. William Yeung, Chief Operating Officer
Hong Kong Broadband Network Ltd ¡@ |
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Customer Relation Management in Private Hospital
Dr. Anthony Lee,
Chief Hospital Manager and Medical Director
Union Hopsital ¡@ |
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Mr. Bryan J Smith,
Senior Vice President, Marketing, Asia Region
AIA ¡@ |
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The Evolving Role of Services in Governments in 21st century Economy
Mr W.F. Yuk,
Assistant Director
Efficiency Unit, HKSAR
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From CSQS to Business Excellence
Professor Sam Ho,
Founder Chair
HK 5-S Association & APBEST Academy, International Conference on
ISO9000 and TQM ¡V ICIT ¡@ |
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The Art and Science of Customer Surveys
Dr. Robert Chung,
Director, The Public Opinion Programme (POP)
The
Public Opinion Programme, The University of Hong Kong ¡@ |
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Pioneer Total Service Quality Regime in Shopping Centre
Mr. K M Chan ,
Chief Shopping Centre Manager
MTR Corporation ¡@ |
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Global Support with Multi Channel Service Strategy
Mr. Kevin Lodge,
Head of Customer Services Asia Pacific
Society for Worldwide Interbank Financial Telecommunication (S.W.I.F.T.) ¡@ |
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Develop and Maintain High Performance Workforce in Public Health
Care
Mr. David Rossiter,
Head of Human Resources
Hospital Authority ¡@ |
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Customer Service Excellence - The Hongkong Electric's Experience
Mr. Raymond Choi,
Senior Customer Supplies Engineer
The Hongkong Electric Co., Ltd. ¡@ |
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People and Culture Transformation in Service Business
Ms. Esther Fong ,
Total Quality Manager
Eaton Hotel Hong Kong ¡@ |
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Mr. Steve Rackstraw,
Manager Member Services, CPLP
Cathay Pacific Airways ¡@ |
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Mr. CT
Kwok,
Head of
Customer Service
DHL Global Forwarding ¡@ |
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Visit
OUR SITE to know more about our speakers |
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Contact |
For more
information, please contact:
Asia Pacific Customer Service Consortium
Tel : +852 2174 1428
Fax : +852 2174 1438
Email :
enquiry@apcsc.com
Website:
http://www.apcsc.com |
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If you do not
wish to receive further information, REPLY and
enter UNSUBSCRIBE as the message subject
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